Cancellation and Refund Policy

At Fancart Shop, we understand that sometimes plans change. Here’s our policy regarding cancellations and refunds:

Cancellation:

• If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they have been shipped. Once your order has been shipped, it cannot be cancelled.

Return Policy:

• If you are not satisfied with your purchase, you may return it within 5 days of receiving your order for a refund or exchange.
• Please note that returned items must be in their original condition and packaging.

Refund Process:

1. Contact Us: If you wish to initiate a refund, please reach out to our customer service team within a reasonable timeframe from the date of delivery. You can contact us via email at (fancartshop@gmail.com) or through our website’s contact form.
2. Return Authorization: Our friendly customer service team will guide you through the return process and provide you with a return authorization along with detailed instructions on how to return your item.
3. Inspection: Upon receiving your returned item, we will carefully inspect it to ensure that it meets our refund eligibility criteria.
4. Refund Issuance: If your return is approved, we will proceed to issue a refund for the purchase price of the item to your original method of payment. Please be aware that shipping costs are non-refundable and will be deducted from your refund.

Contact Us:

• If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact us:
  • Phone: +91 9395114519
  • Email: contact@fancart.shop

Address

• City: Guwahati, Assam
• Road :Dharapur Palashbari road.
• PIN: 781128

Thank you for shopping with Fancart Shop. Your satisfaction is our priority.